Customer Service

Free delivery with any purchase** over $99 and up!

We deliver to your door via Canada Post. Any purchase $99 and up (before taxes) is free - *excluding bikes. If you’ve ordered a bike via our online site, you must pick it up in store. Some exceptions apply, contact us for details**

For purchases under $99 (before taxes), a standard delivery fee of $9.99 is applicable.

Please note that some heavy or oversized items may incur additional shipping charges; consult the estimated shipping fees displayed in your cart during online check-out.


Delivery times

Orders are processed Monday to Friday, less than 72 hours from the time you place your order. Canada Post pick ups are Monday to Friday. An order placed anytime from Friday night to Sunday won’t be picked up for postal delivery until Monday - Canada Post’s next business day.

Winter holidays; provincial / federal holidays: expect some delays due to volume. We consider the winter holiday season to be from December 1st to January 20th.


In-store pick up

Come by the store to pick up your order!

Please note that we require 2-5 business days to prepare your order. We’ll contact you as soon as your order is ready for pick up.

To pick up your order, Cycle Studio Maglia Rosa requires that you bring a valid piece of photo ID, a copy of your bill, and the credit card you used to place your order.


Cancelling orders

If you need to cancel your order, please contact us via email at:, by telephone at: 514-507-7922, or via our chat options. So long as your order hasn’t already been processed, we can cancel it for you.


Return policies

If you're not satisfied with your purchase, Cycle Studio Maglia Rosa is committed to reimbursing you within 60 days of your initial purchase. Items must be returned as new. In-store returns must be accompanied by a valid receipt.

Note that returns on undergarments and cycling shorts are accepted in-store only, and only under certain conditions. No returns on bikes or bike frames.


Pricing policies

In the event that there is a sale on products you’ve bought at Cycle Studio Maglia Rosa, soon after you’ve purchased them at full price, we commit to refunding you the difference via gift card. Your refund request must be made within 10 days of the original full price purchase.

Special promotions apply only to products in stock at Cycle Studio Maglia Rosa; all in-stock items are sold at regular price, unless otherwise noted.